Condition of Sale

  1. Except where goods are sent on C.O.D. terms, or unless otherwise stated, payment shall be due 30 days from the date of the invoice. All prices are net, and the customer shall pay the full amount shown due on the invoice, without making any unauthorized deductions therefrom. Duggan Veterinary reserves the right to alter the conditions of payment.
  2. The title of the goods shall remain with Duggan Veterinary until the payment has been received in full for the goods.
  3. Deliveries are free with an order in excess of €200. Where a special service such as weekend delivery is required, the extra cost will be charged.
  4. Goods will not be accepted for return without authorization from a Duggan Veterinary sales representative. In no circumstances can goods be accepted for credits or exchange if the containers have been opened, part used, or the labels or seals broken unless these goods have been received damaged by transit. Human medicines and controlled drugs must be returned within 7 days of receipt, and veterinary medicines within 30 days of receipt. Any product received after 7/30 days cannot be scanned back in the system and will not be credited.
  5. The customer must notify Duggan Veterinary of any breakage, leakage, or short delivery within one business day of delivery and of any non-delivery within 3 business days of the date of the invoice or notification of dispatch (whichever is earlier). Otherwise, no claims can be entertained, and the customer will be liable for the full invoice price of the goods. The customer should notify Duggan Veterinary either via email ( or phone within one business day. As per the customer’s preference, either credit will be issued or replacement product will be dispatched. No credits on goods returned over 30 days.
  6. Ambient temperature medicines (room temperature items) can only be returned as follows: Customer must notify product return within two business days of receipt either via email ( or phone. There will be an additional cost of 10 euros for product return. The customer must ensure the maintenance of ambient temperature storage conditions during storage at its premises. It must be ensured that no damage to the packaging has been made, and the product is returned in its original condition. The original delivery docket must be sent with the returned goods.
  7. Cold chain veterinary medicinal products (fridge items) can only be returned as follows: Customer must contact Duggan Veterinary within 24 hours of the delivery to log the return and to arrange the collection of the goods. The goods must be in the Company’s possession within 5 days from delivery, and a signed Veterinarian’s statement is required to confirm the product was stored between +2°C and +8°C (degrees Celsius). Temperature documentation (printed temperature records) must also be provided by the customer.
  8. Delivery may be totally or partially suspended by Duggan Veterinary during any period in which it may be prevented or hindered from supplying or delivering by the normal route or means of delivery, the goods covered by this contract, through any circumstances outside the control of Duggan Veterinary, including, but not limited to, strikes and lockouts and industrial disputes.
  9. The liability of Duggan Veterinary in respect of any delivery or any goods compromised in any delivery, except as regards liability for personal injury or damage to property, shall be limited to the invoice price of the said delivery. Duggan Veterinary accepts no liability for personal injury or damage to property caused or arising from the supply or use of any goods distributed by Duggan Veterinary, and such liability is expressly excluded by these conditions of sale.
  10. Prices quoted herein are subject to change without notice to the Purchaser. All orders will be subject to the price ruling at the date of receipt of the order by Duggan Veterinary.
  11. It is the responsibility of the customer to inform Duggan Veterinary if at any time their license/registration expires and has not been renewed, is limited, revoked, canceled, or no longer associated with said account. Duggan Veterinary is a limited company within the Republic of Ireland.